How about you?

In this article, you will learn:

• 8 common faulty assumptions you might be making;
• the subsequent result on your presentations; and
• how to fix your flawed thinking.

8 Faulty Speaker Assumptions

Eight common faulty assumptions that speakers make are:

1. Deep knowledge of a topic alone will enable me to present ideas on it.
2. My audience members are mind readers.
3. I can present information/concepts that took me 3 months to learn in a 20-minute presentation.
4. Everyone in my audience is equal.
5. I don’t need to practice out loud.
6. I’ll have plenty of time to get there.
7. If I get off the platform/stage, I will be closer to audience members.
8. If I speak at my normal speed, everyone will understand me.

Let’s examine each of these a little deeper.

Assumption #1 — Deep knowledge of a topic alone will enable me to present ideas on it

Knowledge of a subject you are going to speak about is critical, but it is only a beginning to have an impact on an audience. You also need to determine:

• What you want to achieve by delivering the message? In other words, what is your purpose? What do you want the audience knowing, doing, and/or feeling as a result of your presentation?
• Who you are speaking to? What are their expectations, level of understanding, and attitudes. Depending on this, you will organize your materials accordingly, and emphasize the information that is most critical to the audience.
• Logistical considerations — How much time do you have? How many people will be in the audience? What types of visuals will work best? You need to understand all of this to determine how much information you will be presenting — and how to present it.

Assumption #2 — My audience members are mind readers

Unfortunately, audience members never know what you want them to take away from your presentation, unless you tell them multiple times.

Despite what you may think, they are not hanging on your every word. The goal is to be clear and concise. Don’t let them guess.

Assumption #3 — I can present information/concepts that took me 3 months to learn in a 20-minute presentation

Frequently, speakers want to look smart — or demonstrate that they have worked very hard — so they do a data dump. They forget that audience members can only absorb so much information at a time.

Step back and determine what they must know. Leave the rest out, or save it for the Q & A.

Assumption #4 — Everyone in my audience is equal

Typically, there are audiences within an audience. There may be a hierarchy or politics involved. Analyze the audience, and determine which members are the decision makers, and who are the influencers (sometimes they can be the same), and then plan accordingly.

If everyone is equal in rank, play to the masses.

Do your homework. Learn exactly who is in the audience.

Assumption #5 — I don’t need to practice out loud

Thinking through a presentation is very different than speaking it out loud, in a simulated environment, using your notes and/or slides.

Actors, musicians, and athletes all practice. Why should speakers be any different?

Practice helps with fluidity, timing and comfort level. Each time, say it differently, so it doesn’t become rote.

Peter Drucker said, “Spontaneity is an infinite number of rehearsed possibilities.”

Assumption #6 — I’ll have plenty of time to get there

Although the unexpected can happen, speakers should do everything possible to arrive at a speaking event/meeting well in advance.

If you don’t do your due diligence in leaving with ample time, or getting directions, you will likely arrive at the last minute — harried and looking unprofessional.

If other speakers are before you, sit in to get a sense of the tone of the meeting, and how the audience is responding.

By arriving early, you can talk to audience members, and further customize your presentation. And, of course, this allows you time to check your appearance, do some breathing exercises, check your equipment, and to be there to welcome the audience members as they arrive.

Assumption #7 — If I get off the platform/stage, I will be closer to audience members

Many speakers wrongly believe getting off a platform or stage will help them better connect with audience members. But, in fact, the majority of the audience won’t be able to see them when on the same level.

Getting into the audience can work effectively only if …

• It’s a small audience
• The room is set up for this
• You are tall enough to be seen.

Most of the time, the speaker’s need to get closer to the audience can be an annoyance to audience members when they don’t know where to look.

Stay on the platform or stage, and connect with large audiences in better ways, like using questions to get participants to raise hands, and interactive exercises in subgroups.

In a larger venue, try to have the room arranged with several aisles. That way, if you do walk into the audience, you will have a place to go.

Assumption #8 — If I speak at my normal speed, everyone will understand me.

The standard rate of speech in the United States is 120 or 160 words per minute. This varies in different parts of the country.

Speakers need to adapt their rate regionally, as well as when the information is technical and people need time to absorb it, and also when English isn’t a first language. If they don’t adapt, participants may not understood what they’re saying, or key concepts may be missed.

How to Fix Your Faulty Assumptions

Now that you’ve identified these faulty assumptions, how do you fix them?

What do you think?

What faulty assumptions have you made, only to learn the hard way?

Please share your lessons in the comments.

Similar Articles You May Like... The 7 Deadly Sins of Public Speaking Stop Rehearsing! 3 Critical Things to Do Before Your Speech Speaking Survey says: Speaker DO’s and DON’Ts Are Your Speech Gestures Too Small, Too Big, or Just Right? How to Deliver Group Presentations: The Unified Team Approach Toastmasters Speech 6: Vocal Variety

Have a Question? Contact me anytime, or find me on Twitter: @6minutes

Marjorie Brody is a Hall of Fame speaker, coach to Fortune 500 executives and author of more than 18 books, including Speaking is an Audience-Centered Sport. She is CEO of BRODY Professional Development, a business communication and presentation skills company located in the Philadelphia suburbs that offers tailored training programs, workshops, keynote presentations, and executive coaching. To contact Marjorie, visit www.BrodyPro.com.

But do you know how big these gestures should be?

In this article, you’ll learn to match the size of your gestures to your audience and venue.

What is meant by gesture size?

Just as your voice can be loud or soft, your gestures can be large or small.

For example, consider the spectrum of hand and arm gestures.

• Gestures involving your fingers only are small gestures.
• Gestures pivoting at your wrist are a bit larger.
• Gestures pivoting at your elbow are larger still.
• Finally, gestures pivoting at your shoulder are large.

Okay, how do you choose the right size?

It depends. Gestures that are effective for one audience might be completely ineffective with another audience.

Factors you should consider are:

1. the distance between you and your audience, and
2. sight lines between you and your audience
3. cultural and contextual factors

From these factors, we can derive some basic guidelines for effective body language.

Distance

In general, the farther your audience is from you, the larger and more pronounced your gestures need to be. Small audience = small gestures. Big audience = big gestures.

For example, when seated at a board room table, you might use a small hand gesture. When speaking in an auditorium, you need to use full arm gestures.

Sight Lines

In general, if sight lines are clear, you can make smaller and more intricate gestures. If sight lines are partially blocked, you need larger (and higher) gestures.

Cultural and Contextual Factors

Cultural and contextual factors may impact the appropriate size for your gestures. A few examples are:

• The culture of your audience members may dictate more subdued gestures. (In general, beware the use of large gestures if you are not familiar with your audience’s culture.)
• When delivering a eulogy or news about layoffs, your gestures should be subdued.
• When speaking to children, your gestures can probably be magnified.

In all cases, it is best to research this as part of your audience analysis, particularly if you are speaking to a new group.

Example Scenarios for Speech Gestures

Let’s consider a few sample scenarios to illustrate how the size of your audience (and, by extension, the size of the room) influences which gestures are most effective.

1. Speech Gestures for a Small Group (2-6 people)

Example Scenario: You are having a conversation with a colleague in an office, or sitting at a table with customers.

Guidelines for this small group setting:

• Your gestures can be small and still effective because everyone is close to you.
• Finger gestures and hand gestures pivoting at the wrist can be effective.
  For example, consider the finger gestures displayed by the man in photo A on the right.
• Eye gestures and facial expressions are inherently small gestures. They are critical in an intimate small-group setting, because everyone can see every nuance, both conscious and unconscious.
  For example, the woman in photo B is communicating non-verbally simply with her eyes and facial expression.
• The smaller your audience is, the more likely that you will have their full attention. They will tend to be looking at your eyes with a rather narrow field of view. Therefore, small hand gestures may work best if you raise your hands up closer to your eyes.
  For example, see how the man in photo C is gesturing with raised hands.
• Beware nervous gestures (e.g. tapping your fingers on the table; clicking a pen repeatedly) which are magnified in this setting.

2. Speech Gestures for a Medium Group (7-40 people)

Example Scenario: You are presenting to an audience which is seated around boardroom table, or in a small meeting room. You may be standing, or you may be seated yourself.

Guidelines for this medium group setting:

• Your gestures should be scaled up a bit as the average distance between you and the audience members increases.
• Your eye and facial gestures are still important. People in the front rows may still be able to see every nuance, both conscious and unconscious.
• Hand/arm gestures should pivot from your elbows at least.
  For example, consider President Obama in photo D as he gestures with his arm pivoting from his elbow.
• Watch your sight lines! Hand gestures which pivot at the wrist may be too small for people to see, particularly if you are speaking with a lectern or if views are obscured (e.g. by computer screens).
  For example, the man’s gesture in photo E may be invisible to his audience (and thus, ineffective) because it is blocked by the computer screen.
• Depending on the room layout, you may be able to incorporate some larger gestures with your upper body.

3. Speech Gestures for a Large Group (40-100 people)

Example Scenario: You are presenting a lunchtime seminar at a company, or perhaps a conference break-out session in a large meeting room. There probably is not a significant stage, nor is there raised seating (i.e. you are standing at the same level as your audience).

Guidelines for this large group setting:

• Your gestures should scale up even larger with arm gestures out and away from your body.
  For example, the woman in photo F is gesturing with her arm which is pivoting from her shoulder.
• Eye and facial expressions become less important because they are probably invisible to much of the audience unless you really exaggerate them.
• Because of the obscured sight lines for most of your audience behind the first few rows, this can be the most challenging audience size because they can only see you from the chest and higher. Any gestures you make lower are invisible to much of the audience.
  Note how the man in photo G has raised both his arms just under his face to gesture. This allows audience members to see him above the head of the person in front of them.
• One way to magnify smaller gestures is to hold them for a longer period of time and turn your body slightly as you display it. This increases the likelihood that more people will see the gesture.

4. Speech Gestures for a Huge Group (100+ people)

Example Scenario: You are presenting a keynote address at a conference. Audience seating is elevated as you move from front to back, and you are speaking from a stage which is probably set back from the front row.

Guidelines for this huge group setting:

• Your gestures need to scale up again. Full body gestures are necessary. Don’t hold back.
• Small gestures, like small objects, are invisible. Gestures with your fingers (e.g. putting up three fingers to indicate your third point) are invisible. Your audience will see your arm up, but they cannot see your fingers.
  For example, consider Steve Jobs as he unveils the MacBook Air in photo H. He realizes that most of his audience cannot really see what he is holding. (And his hands and face are even smaller!) So, a photo of a manila envelope appears on the screen behind him to compensate.
• Eye and facial gestures are invisible. This does not mean you should have a “dead” face. Quite the opposite, you should still have expressive eye and facial gestures because this will tend to keep your vocal variety high.
• Because of improved sight lines, you can probably use “low” hand/arm gestures that are centered around your stomach and waist.
• Also, your legs are now visible and you can exploit this to great advantage with full body gestures such as strolling or kicking.
• In rare cases, a video system may be used to magnify you for your audience, as with the woman presenting in photo I. If this is the case, smaller gestures can, once again, be seen. Large gestures are probably still more effective.

In Summary

Always be aware of the distance between you and your audience and the sight lines in the room. Based on this knowledge, scale your gestures accordingly and you will be effective.

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Andrew Dlugan is the editor and founder of Six Minutes. He teaches courses, leads seminars, coaches speakers, and strives to avoid Suicide by PowerPoint. He is an award-winning public speaker and speech evaluator. Andrew is a father and husband who resides in British Columbia, Canada.

When you mask your emotions, you sever all connection with the audience. They might as well be reading your speech from a boring magazine.

Conversely, your connection to the audience is strongest when you effectively transfer your emotion to them.

Are you sharing your emotions? Or are you speaking as if a paper bag hung between you and your audience?

If You Are Feeling It, Then Show It

It’s really a very simple concept — if you are feeling it, then show it.

• If you are passionate about your topic, show your passion.
• If you are mourning, show your sorrow.
• If you are excited, show the audience your excitement.
• If you are confident, show your confidence.
• If you are feeling ___, show ___.

Too often, speakers attempt to be “proper” or “dignified” when the occasion does not call for it. By masking their true emotions, they sacrifice authenticity and lose the audience.

Believability = Showing Appropriate Emotion

In the simple relationship shown below, Jessica Hagy reminds us that our believability is determined by the appropriateness of the emotion we are demonstrating.

The sincerity of a eulogy becomes believable when the speaker exhibits signs of sorrow such as an unsteady voice, a tearful eye, or a body full of grief.

Likewise, a politician’s credibility hinges on whether she is able to convey her conviction, confidence, and resolve to the audience through her speaking. If the words say “I believe in this budget“, but the emotion says “I’m bored standing up here“, which do you think the audience believes? Emotion trumps words. If the emotions displayed do not match the message, the audience will not trust the message.

Use Nervous Energy to Fuel Emotions

Professional speech writer Pete Ryckman recently encouraged us not to suppress our nervous energy. Instead, channel it into your emotions when speaking:

Successful speakers communicate profound belief in their own messages. They do it with emotion. Don’t pull back from your emotions. Move toward them. Use performance energy to win over your audiences.

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Andrew Dlugan is the editor and founder of Six Minutes. He teaches courses, leads seminars, coaches speakers, and strives to avoid Suicide by PowerPoint. He is an award-winning public speaker and speech evaluator. Andrew is a father and husband who resides in British Columbia, Canada.

Cramming For Your Speech to the Last Minute

I once had a colleague who began preparing his talk the night before he spoke. Because of this, he worked late into the night and in the morning on his slides. It was common for him to be rearranging PowerPoint slides minutes before his name was called. When he stood to speak, there was a “deer in the headlights” reaction as he noticed his venue and audience for the first time.

I previously wrote about the speech preparation process — follow that advice and don’t be the deer in the headlights.

But, adequate speech preparation isn’t always enough. Years ago, although my presentation was ready, I would still retreat to a quiet place at the venue and spend the time right up to my speech “mentally preparing.” Last minute cramming was not productive. In fact, it probably made me more nervous that I would otherwise have been. More recently, I have realized that there are three much more important activities to keep you busy from the time you arrive at the venue to the time you speak.

Activity #1 — Study the Venue Logistics

Whenever possible, arrive at the venue while the room is still empty. This is especially important if the venue is new to you. Now is the time to solve any issues that might arise with the physical space. There are many issues to work out depending on the venue and the nature of your talk. For starters, here are a few to consider:

• Acquaint yourself with the speaking area.
• Do a audio check if the room warrants it.
• Plan where you’ll place props, notes, or supplies before, during, and after their use.
• Determine where the projector, screen, whiteboard, or flip chart will be relative to you. If your audience cannot see your visual aids, they will not connect with your message.
  • If these items cannot be moved, plan where you need to stand to avoid being an obstruction.
  • If these items can be moved, move them to the optimal locations for visibility from the audience.

Activity #2 — Meet Your Audience

An inexperienced speaker waits until they are introduced for their presentation before beginning to establish rapport with the audience. An experienced speaker, on the other hand, understands that rapport can be built from the moment you arrive at the venue.

• Mingle with your audience.
• Don’t let your ego interfere. Acting like a prima donna will damage your credibility with the audience.
• Ask questions and listen to the answers. You will often be able to pick up nuggets of information that you can integrate into your talk.
• Be interested and genuine. Not only will your audience like you better, but you will be more positive going into your talk, and your performance will show it.

Activity #3 — Watch, Listen, and Participate in the Event Agenda

I’ve seen speakers who appear intent on making a grand entrance no earlier than their scheduled time. (Occasionally, this cannot be helped due to scheduling…) They are missing a great opportunity to form bonds of common experience with the audience.

• Listen to other speakers.
  • Does their message overlap with yours? How should you change your speech?
  • Is their message complementary in some way? How can you accentuate this?
• What themes or trends are present at the event?
• What humorous things have happened? Can you incorporate humor by referring back to them?
• What is the mood of the audience in talks preceding yours? If the energy in the room is low, you may need to incorporate elements to pick it up.

Study the venue, meet your audience, and participate in the agenda. These three activities will reduce your nervousness and improve your performance much more than any last-minute cramming.

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Andrew Dlugan is the editor and founder of Six Minutes. He teaches courses, leads seminars, coaches speakers, and strives to avoid Suicide by PowerPoint. He is an award-winning public speaker and speech evaluator. Andrew is a father and husband who resides in British Columbia, Canada.

The “elephant in the room” — Pausch’s diagnosis of terminal pancreatic cancer — serves as an emotional backdrop for this memorable lecture.

In addition to illuminating many of life’s important lessons, Randy Pausch’s last lecture also provides five lessons which can help you connect with your audience.

Randy Pausch and the Famous Last Lecture

Randy Pausch was diagnosed with pancreatic cancer in September 2006. Pausch delivered his last lecture at Carnegie Mellon University (where he is a Professor) on September 18, 2007. In the seminar series (aptly titled “The Last Lecture”), professors were challenged to deliver the message of a lifetime as if it was their last lecture. The irony makes his words that much more poignant.

The Last Lecture has become one of the most viewed lectures on the Internet. Its popularity is increased by appearances on the Oprah Winfrey show and an appearance on ABC with Diane Sawyer titled The Last Lecture – A Love Story For Your Life.

Watch it now…

Click here to view the embedded video.

Five Presentation Techniques Taught by Randy Pausch

When I first viewed the Last Lecture months ago, I hesitated to review it because of the emotional impact. However, on the encouragement of several friends and Six Minutes readers, I asked myself: “Is the speech memorable because of the context, his delivery, or both?”

There is no denying that the context makes the speech memorable, but that quality is enhanced by five timeless presentation techniques exhibited by Randy Pausch. Each of these helps you connect with your audience and helps them remember your words into the future:

1. Introduce the elephant in the room.
2. Define the scope.
3. Conclude strong.
4. Show enthusiasm. Immerse yourself.
5. Get personal.

1. Introduce the Elephant in the Room

Randy Pausch opens his lecture in the best way possible for this lecture, this audience, and this venue — by relieving stress.

Following an easy joke about the title of the lecture series, he introduces the elephant in the room; that is, he spends a minute discussing his pancreatic cancer. Then, he raises the emotion in the room by doing a series of pushups. If he had not opened this way, the audience would have been distracted for the entire lecture, and unable to fully immerse themselves in the powerful lessons to come.

Key Lesson: If there are issues distracting your audience, address them sooner rather than later.

2. Define the Scope

Pausch then proceeds to define the scope of his lecture. He outlines what he will talk about and, more importantly, what he will not talk about. This is a classic speech outline technique.

Declaring the scope is important because it establishes the starting point and the boundaries for your presentation. It brings your audience to the starting point with you, and ensures they are in the right frame of mind to receive the message you are about to deliver.

Ideally, the scope for your presentation will be conveyed to the audience via pre-talk advertising or by your introduction. If this isn’t the case, however, it is worth addressing early in your presentation.

Key Lesson: Before you get into the heart of your talk, frame your speech for the audience.

3. Conclude Strong

As strong as the opening was, I suspect that the conclusion is far more memorable for most people who view this lecture.

Pausch follows conventional advice for a conclusion by summarizing his key points. It is a good practice for any length of speech, but especially so for longer speeches like this one (~75 minutes). He actually provides several “recaps” throughout the speech.

In addition, he reaches back to one of the concepts introduced earlier — the head fake — and reveals that his entire speech has been a pair of head fakes. It makes the audience replay the entire lecture in their heads in the context of this new revelation.

Key Lesson: Finish strong. Leave your audience thinking.

4. Show Enthusiasm. Immerse Yourself.

Randy Pausch smiles and laughs many times in this lecture. Okay, fair enough. That’s not too unusual. However, he also:

• Wears an Alice in Wonderland hat.
• Dons a football jacket.
• Does pushups.
• Gives away stuffed animals.

He could have assumed a very reserved, somber tone for this speech. He could have treated every word as if it were a matter of life or death. But that would have drawn more attention to his condition instead of his core message.

Key Lesson: The audience is more apt to have fun and cherish life if they see you doing so in your speeches.

5. Get Personal

This may seem obvious, but the last lesson I’d like to highlight is to get personal with your audience. Or, phrased in the opposite way, don’t hide your personal side from the audience.

To some extent, this entire speech is personal. Fair enough. The content of the speech are the personal lessons Randy Pausch has learned through life, and he illuminates these through personal stories.

Still, there is a way to tell personal stories while still remaining distant and somewhat clinical. You can tell a story about visiting Disneyland, but if you don’t show a glint in your eye, you’re holding something back.

Randy Pausch holds nothing back. He conveys the personal emotions in his stories. One of the most memorable moments in the lecture is when he has the audience sing Happy Birthday to his wife.

Key Lesson: Let your guard down. Showing emotion is one of the best ways to connect with an audience.

The Last Lecture: Video, Transcript, and Book

• Download the entire video. You can then watch it offline or schedule a viewing with your family, colleagues, Toastmasters club, etc.
• Download the speech transcript.
• Read The Last Lecture book, on which Randy Pausch comments:

A book allows me to cover many, many more stories from my life and the attendant lessons I hope my kids can take from them. … The book is a far more personal look at my childhood dreams and all the lessons I’ve learned. Putting words on paper, I’ve found, was a better way for me to share all the yearnings I have regarding my wife, children and other loved ones.

Thank you, Randy, for sharing these lessons with us.

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Andrew Dlugan is the editor and founder of Six Minutes. He teaches courses, leads seminars, coaches speakers, and strives to avoid Suicide by PowerPoint. He is an award-winning public speaker and speech evaluator. Andrew is a father and husband who resides in British Columbia, Canada.

Positive word of mouth spread over the years, and the event now draws a beyond capacity crowd with people sitting uncomfortably on steps and the floor to listen to Winston. You can learn from the master teacher from the comfort of your web browser by viewing the lecture video.

In the 45-minute lecture, Winston delivers dozens of practical tips for speaking effectively, particularly when teaching. This article highlights seven of the best.

Seven Speaking Tips from Patrick Winston

1. Use Stories and Analogies

Winston explicitly advises his audience to use stories, and he does so himself.

One example is in the introduction. Winston skis better than gymnast Mary Lou Retton not because he is more athletic, but because he has some knowledge and he practices. This story reinforces his key message: knowledge and practice are critical to speaking success.

2. Open Your Speech Strong

Winston advises against a humorous opening, and instead recommends making a promise (stating your core message) and providing a speech outline.

He does this himself in his introduction. In addition, he opens with a great analogy between the military and educational institutions. His first words — “The uniform code of military justice states…” — grab the attention of his academic audience.

3. Use Rhetorical Devices

Winston doesn’t explicitly advise using rhetorical devices (aside from rhetorical questions), but he provides several memorable examples.

For example, here is a memorable triad which invokes the Rule of Three:

Your careers will be determined largely by how well you speak, by how well you write, and by the quality of your ideas… in that order.

Another memorable line uses contrast to achieve its effect:

What I hope to accomplish is to transmit to you [...] something that will make the difference between a career-busting tragedy and a career-launching triumph.

4. Find Your Style

Winston reveals the big four around which he crafts his lectures: cycle, verbal punctuation, near miss, and rhetorical questions. More importantly, he emphasizes that these are his big four, but every speaker needs to find their own public speaking structure.

5. Use the Blackboard to Pace Your Delivery

Winston gives several reasons to use the blackboard (or whiteboard or flip chart), but the most compelling reason is to pace your delivery. The act of writing or drawing introduces delays which allow your audience to catch up and absorb the information.

6. Salute the Audience Rather than Thanking Them

Many speakers I respect take a very strong position in the debate over whether you should thank or not thank your audience. Winston takes the position that you should not thank the audience, because doing so conveys a lack of confidence that you have just delivered something valuable. Instead, he suggests that you should salute the audience.

7. Handle the Q&A Skillfully

Winston delivers several nuggets of advice for question and answer sessions. Be prepared to ask yourself the first question. Repeat the question so that the rest of the audience can hear it. Aim for a conversation, not a lecture. Stay in control. This advice agrees with a previous Six Minutes article: Leading the Perfect Q&A.

More Resources on How to Speak…

Cal Newport provides a detailed play-by-play of the 2008 Winston talk which he attended.

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Andrew Dlugan is the editor and founder of Six Minutes. He teaches courses, leads seminars, coaches speakers, and strives to avoid Suicide by PowerPoint. He is an award-winning public speaker and speech evaluator. Andrew is a father and husband who resides in British Columbia, Canada.

However, I recently argued that there are very few public speaking rules.

• Is “never apologize” a strict rule?
• What is the rationale? What’s wrong with apologizing to the audience?
• Under what circumstances, if any, is it okay to apologize?

Is “never apologize” a strict rule?

No.

I think that, in general, too many speakers apologize for too many things unnecessarily, but it isn’t a universal rule.

What is the rationale? What’s wrong with apologizing to the audience?

The fundamental rationale for this guideline is twofold:

1. You usually gain little by apologizing.
2. You may damage your credibility.

Consider the situation where you are designing a presentation. You’ve assembled a wealth of information, and it is time to edit your material. With each component — a slide, a prop, a story, a joke — you ask yourself whether it adds to the core message, or whether it detracts. Is there a net gain by keeping this?

You might ask the same question of inserting an apology into your presentation. There is often very little to gain by apologizing. On the other hand, you may damage your credibility with the audience. If you apologize for not being an expert, for example, your audience will begin to question why they are listening to you.

Under what circumstances, if any, is it okay to apologize?

There’s no magic eight ball which will tell you when an apology is warranted. Having said that, you may find it helpful to consider these questions:

Question #1: Is the audience even aware of what you are apologizing for?

• Norman Wei recently suggested: “Never tell your audience you are nervous!” The audience is usually completely unaware of your nerves. They can’t feel your butterflies. They don’t know if you lost sleep over this presentation.
• Similarly, you need not apologize if you forget to include something that you had planned. Only you know what the plan was. The audience will never guess.

How to handle it:

• Don’t call attention to negatives. They will only distract both you and your audience.

Question #2: Are you apologizing because you are really sorry, or because you are embarrassed?

• If it is the latter, it is quite possible that an apology will only call attention to and amplify the source of your embarrassment.
• For example: “I’m sorry. I was rushing to get these slides together.” The audience has probably already judged the quality of your slides. They likely don’t care that you are embarrassed, and are unlikely to think “Oh, that’s okay. No problem.” Instead, their mental response is more likely “You didn’t prepare adequately. You are wasting my time.“

How to handle it:

• Prepare adequately so that you have nothing to be embarrassed about or apologize for. Additionally, your confidence level will increase and improve your delivery.

Question #3: Are you apologizing for something completely out of your control?

• Example: Your presentation is interrupted by a very noisy air conditioning unit that has just “clicked on.” Some speakers may ignore it. Others may express their own disappointment with an apology “Oh… sorry for that.“
• Example: You are booked to teach a course into a room which is too small to accommodate your students comfortably.

How to handle it:

• If there is some action you can take, and that action improves your ability to deliver your message, then act decisively. (”Why don’t I move closer to you so that everyone can hear over that air conditioner.“)
• If there is no meaningful action for you to take, you might try to relieve the stress of the situation with some appropriate humor. The key is to acknowledge the problem without apologizing for it.

Question #4: What if I need to apologize?

• A speaker I mentored once told me of a presentation where she felt a compelling need to apologize. She described a strong feeling of guilt which was negatively affecting her ability to speak. Ideally, such feelings would not impact her ability to continue, but that was not reality for her.

How to handle it:

• If you feel this need, then deliver the apology quickly and sincerely. Don’t dwell on it or repeat yourself. Just resume your presentation. You may or may not lose credibility points from the audience, but there are far worse things you can do.
• The key thing is sincerity. A sincere apology may even gain favor of the audience. It all depends on the context.

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Andrew Dlugan is the editor and founder of Six Minutes. He teaches courses, leads seminars, coaches speakers, and strives to avoid Suicide by PowerPoint. He is an award-winning public speaker and speech evaluator. Andrew is a father and husband who resides in British Columbia, Canada.

1. Uninteresting and tiresome; dull.
2. A speaker reading their entire speech.

Presentations are more lively when a speaker speaks from the heart, from memory, or from minimal notes.

But, what if you simply must read an entire speech or a portion of a speech from script? Is there anything you can do to salvage a successful presentation?

In an article devoted to mastering the teleprompter, Pete Ryckman reminds us that:

[...] sooner or later, you’ll need to give a speech word-for-word from a script.

Maybe your employer or a legal team insists that the speech be read from a script. Maybe the context is too delicate to allow for any ad-lib. Maybe you were not given adequate time to practice thoroughly.

When you simply must read from a script, there are some things you can do to salvage your speaking reputation in this scenario:

1. Author James Humes devotes an entire chapter of Speak Like Churchill, Stand Like Lincoln to a technique used by master speakers. The key of this technique is to only speak to the audience when your eyes are up off the text.
2. Practice with a teleprompter so that when you need to use it, you will already be comfortable with it. CuePrompter.com is a free resource which simulates the teleprompter experience. The graphic accompanying this article is a snapshot from this tool.
3. As much as possible, compensate for your lack of eye contact with excellent vocal variety. This will draw audience attention away from the script you are reading and toward the message you are conveying. To do this, you will need to practice a few times through the script; otherwise, you will almost certainly be monotone and flat.
4. Similarly, compensate with broad gestures and other movement. Lack of movement will certainly make the eyes of your audience droopy.

Remember, this advice is only for those very rare instances when you must read from a script. In all other cases, don’t do it. People don’t like being read to in a presentation. Put in the necessary preparation time to ensure that you do not need to torture your audience.

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Andrew Dlugan is the editor and founder of Six Minutes. He teaches courses, leads seminars, coaches speakers, and strives to avoid Suicide by PowerPoint. He is an award-winning public speaker and speech evaluator. Andrew is a father and husband who resides in British Columbia, Canada.

Inspired by the success of that activity, I offer you the Twelve Days of Public Speaking Christmas.

On the twelfth day of Christmas, the presentation gave to me:

• Twelve figures of speech;
• Eleven poignant phrases;
• Ten timely gestures;
• Nine meaningful quotes;
• Eight laughs from humor;
• Seven smooth transitions;
• Six “um”-free minutes;
• Five metaphors;
• Four simple ideas;
• Three major points;
• Two stories told; and
• A message in the speech!

This worked out very well at a Toastmaster event where we sang the “On the twelfth day of Christmas, Toastmasters gave to me…”

Try out this song idea at your next Christmas event!

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Andrew Dlugan is the editor and founder of Six Minutes. He teaches courses, leads seminars, coaches speakers, and strives to avoid Suicide by PowerPoint. He is an award-winning public speaker and speech evaluator. Andrew is a father and husband who resides in British Columbia, Canada.

Chris Brogan conducted a quick and informal survey asking the question:

Quick: Give me YOUR 3 things you wish speakers would do better, or not do at all!

The raw results are interesting to look at, but not very accessible. So I did some further analysis:

1. First, I stripped out all the noise, and divided it up into three columns so it was easier to read.
2. Then, I began looking for sets of responses which were identical or closely related.
3. I grouped these under a single phrase which collectively described them.
   For example, I grouped four responses — “have great take-home notes“, “give a deliverable“, “use handouts“, “give me more than PP as their handout” — under the collective description: “Provide useful handouts (not just slides)”
4. This process involved some interpretation, but I tried to make reasonable assumptions.

Do’s and Don’ts: Time to Change Your Speaking Strategies?

The results of this analysis are:

• 19 responses: Be engaging; Involve the audience; Conversation not presentation
• 14 responses: Do not read the slides
• 9: Focus on the message; avoid lengthy self-promotion
• 8: Better(more) visuals/diagrams/stats/other media
• 8: Show passion; Show enjoyment; Smile; Relax
• 8: Clear, simple, and useful messages and language
• 6: Do not use Powerpoint (or “bullets”) at all
• 6: Do not go over time
• 6: More time for Q&A / Answer questions thoughtfully
• 5: Use stories / metaphors
• 5: Challenge the audience; Don’t “dumb it down”
• 4: Know your audience
• 4: Better takehome handouts (not Powerpoint slides)
• 3: Make your presentation fun
• 3: Use humor (but only if you are funny)
• 2: Answer “what’s in it for me”
• 16 other responses which didn’t “match up” with others, such as “be confident“, “practice“, and (one that I’ll certainly remember) “Don’t wear ties with horrible patterns and mismatched colors“

The top two are particularly telling. It would be hard to imagine any speaker could be engaging if they were reading their slides.

Not satisfied yet, I continued looking for patterns among these groups. After some juggling, I massaged them into three meta-groups.

Presentation Techniques (47 responses)

• 14: Do not read the slides
• 8: Better(more) visuals/diagrams/stats/other media
• 8: Show passion; Show enjoyment; Smile; Relax
• 6: Do not use Powerpoint (or “bullets”) at all
• 5: Use stories / metaphors
• 3: Make your presentation fun
• 3: Use humor (but only if you are funny)

Audience Focus (37 responses)

• 19: Be engaging; Involve the audience; Conversation not presentation
• 6: Do not go over time
• 6: More time for Q&A / Answer questions thoughtfully
• 4: Know your audience
• 2: Answer “what’s in it for me”

Content Focus (26 responses)

• 9: Focus on the message; avoid lengthy self-promotion
• 8: Clear, simple, and useful messages and language
• 5: Challenge the audience; Don’t “dumb it down”
• 4: Provide useful handouts (not just slides)

Viewed under this light, I believe the survey provides a wealth of information. I’m always looking for ways to improve my presentations, and the numbers above provide excellent clues as to where I should focus my efforts.

How about you? What are YOUR 3 things you wish speakers would do better, or not do at all?

Raw Survey Data

Responses to the survey are given below. Each row corresponds to three responses from one person.

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Andrew Dlugan is the editor and founder of Six Minutes. He teaches courses, leads seminars, coaches speakers, and strives to avoid Suicide by PowerPoint. He is an award-winning public speaker and speech evaluator. Andrew is a father and husband who resides in British Columbia, Canada.